Contact

We're here to help. Whether you have a question about a product, an existing order, shipping, returns, or payments, our customer-support team is happy to assist. For the quickest response, please reach us by email — we reply to every message.

How to reach us

Email: support@casonda.com
Phone: +44 7473955212
Address: RM 03, 24/F, Ho King Comm Ctr, 2-16 Fa Yuen St, Mong Kok, Kowloon, Hong Kong

Support hours & response time

Our team is available Monday to Friday, 09:00 AM – 05:00 PM (GMT). We aim to respond to every inquiry within 24 hours. Messages sent over the weekend or on public holidays are answered on the next business day.

Help us help you faster

When you contact us about an existing order, please include your order number (it's in your confirmation email) and the email address you used at checkout. A short description — and a photo or video, if something arrived damaged — helps us resolve your request in a single reply.

Orders & delivery

For questions about your order status, tracking, delivery times, or a change of address, email support@casonda.com with your order number. You can also follow your parcel any time using the Track Order link on our website. Full details are in our Shipping Policy.

Returns, refunds & exchanges

Not quite right? We're glad to help. Please contact us first at support@casonda.com to start a return or exchange, and we'll send you the return address and step-by-step instructions. See our Refund & Return Policy for eligibility, timelines, and who covers return shipping.

Product questions

Unsure which piece fits your space, or how a luminaire is sized, finished, or installed? Tell us a little about your room and what you're looking for, and we'll point you to the right option from our collection.

Contact details

Casonda (operated by DriveDream Limited)
Email: support@casonda.com
Phone: +44 7473955212
Address: RM 03, 24/F, Ho King Comm Ctr, 2-16 Fa Yuen St, Mong Kok, Kowloon, Hong Kong
Customer Support: Monday–Friday, 09:00 AM – 05:00 PM (GMT)