Privacy policy

This Privacy Policy describes how DriveDream Limited ("Casonda", "we", "us", or "our") collects, uses, and shares your personal information when you visit or make a purchase from www.casonda.com (the "Site").

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we also collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies: data files placed on your device that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log files: track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: electronic files used to record information about how you browse the Site.

When you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit/debit card details processed securely by our payment providers), email address, and phone number. We refer to this as "Order Information."

When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information we collect to:

  • Fulfil orders placed through the Site (process payment, arrange shipping, and provide order confirmations);
  • Communicate with you;
  • Screen orders for potential risk or fraud; and
  • When aligned with the preferences you have shared, provide you with information or advertising relating to our products or services.

We use the Device Information to help us screen for potential risk and fraud, and to improve and optimise our Site.

Sharing Your Personal Information

We share your Personal Information with service providers who help us operate the Site and fulfil your orders:

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a lawful request we receive, or to otherwise protect our rights. We do not sell your Personal Information.

Email & SMS Marketing

With your permission, we may send you emails and/or text messages about our store, new products, order updates, and other information — including checkout / abandoned-cart reminders. Consent is not a condition of any purchase. Message and data rates may apply to SMS. You can unsubscribe from marketing emails at any time using the unsubscribe link in any email. For SMS, reply STOP to opt out, or HELP for assistance.

Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may interest you. For more information on how targeted advertising works, visit the Network Advertising Initiative's educational page here. You can opt out of targeted advertising here:

You can also opt out of some of these services through the Digital Advertising Alliance at http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your Personal Information. Payments are handled by PCI-compliant payment processors. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have rights over your Personal Information, including the right to access, correct, update, port, or delete it, and to object to or restrict certain processing. Residents of the European Economic Area and the United Kingdom have these rights under applicable data-protection law; residents of other regions may have similar rights under their local laws. To exercise any of these rights, contact us using the details below, and we will respond as required by applicable law.

Where we rely on your consent (for example, for marketing), you may withdraw it at any time. Where required, we process your information to perform our contract with you (such as fulfilling an order) or to pursue our legitimate business interests described above. Your Personal Information may be transferred to and processed in countries other than your own.

Children's Privacy

The Site is not directed to children, and we do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us so we can delete it.

Data Retention

We retain your Order Information for our records and for as long as necessary to fulfil the purposes described in this Policy, to comply with our legal, accounting, or tax obligations, and to resolve disputes — unless you ask us to delete it sooner.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The "Last updated" date above shows when it was most recently revised.

Contact Us

DriveDream Limited (Casonda)
Address: RM 03, 24/F, Ho King Comm Ctr, 2-16 Fa Yuen St, Mong Kok, Kowloon, Hong Kong
Email: support@casonda.com 
Phone: +44 7473955212
Support hours: Monday-Friday, 09:00 AM – 05:00 PM (GMT).

We reply within 24 hours.