Shipping policy
At Casonda, we believe great lighting should arrive effortlessly — so we've made our shipping process smooth, straightforward, and worry-free. And yes, shipping is always complimentary.
Shipping Cost
We're happy to provide free shipping on all orders — no added charges, no unexpected costs at checkout. Just your new lighting, on its way to you with care.
Where We Ship
We ship to the United States and to destinations worldwide, with every order carefully handled and promptly dispatched.
Processing Time
Orders are packed and dispatched within 1 business day. Once your parcel is set to go, we'll send you a tracking link so you can follow its journey from us to you.
Estimated Delivery Time
Counted from the order date (processing included):
- United States: 7–11 business days
- Other international destinations: 6–16 business days
Please keep in mind: estimates exclude weekends and public holidays, and depend on the destination and customs.
Order Tracking
Once your package ships, a tracking email will be sent your way — easily keep an eye on your delivery any time via the Track Order link on our site. Need assistance? Reach us anytime at support@casonda.com.
Customs & Import Taxes
For international orders, your parcel may be subject to customs duties or import taxes set by the destination country. These charges are the recipient's responsibility and are not included in the product price.
Possible Delays
Although we strive to maintain timely deliveries, occasional delays may arise due to unforeseen circumstances (courier issues, customs, weather, or public-health disruptions such as COVID-19). If so, we'll keep you updated throughout the process.