Refund policy
Return Instructions
To begin a return, please contact us at support@casonda.com with your order number and the reason for return (add a photo or short video if the item is damaged or faulty).
Our support team will guide you through the next steps and provide step-by-step return instructions. All approved returns should be sent to our returns facility in France: Lot C10, 14 Rue du Poteau 77181 Courtry France.
Please do not send your return before contacting us first, as returns sent without prior approval may not be accepted. Pack the item securely in its original packaging, with all parts included and protected well enough to prevent damage in transit.
Note: Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect — in which case we cover it (prepaid label or reimbursement).
30-Day Return Window
You can return your order within 30 days of delivery — whether it's not quite right for your space or you've just had a change of heart, we're here to help. Items must be unused and in their original packaging.
No Hidden Fees
We don't charge restocking fees. What you pay is what you get — no surprises.
Refunds
After receiving and inspecting the returned item(s), we'll process your refund within 7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank or card provider to reflect the transaction. If you paid with Klarna, your refund is processed back through Klarna — keep following Klarna's payment instructions until your statement updates, and contact Klarna directly for questions about your Klarna balance.
Order Cancellation
We understand sometimes plans change. If you wish to cancel your order, please contact us at support@casonda.com within 24 hours of placing it, before it has shipped. We begin processing within 1 business day, so the sooner the better. After that, cancellation is no longer possible — you can wait for delivery and return the item according to our return policy.
Exchanges
Want something different instead? Let us know in your return email. We're happy to assist with an exchange if the item is available.
Damaged or Defective Items
Received something damaged or faulty? Email support@casonda.com with a photo or short video and we'll arrange a free replacement or full refund at no cost to you. Every product is covered by a 12-month warranty against manufacturing defects from the delivery date.
Questions?
If you need assistance at any point, email support@casonda.com.
Monday–Friday, 09:00 AM – 05:00 PM (GMT). We reply within 24 hours.
Casonda is operated by DriveDream Limited
Address: RM 03, 24/F, Ho King Comm Ctr, 2-16 Fa Yuen St, Mong Kok, Kowloon, Hong Kong
Email: support@casonda.com
Phone: +44 7473955212